Frequently asked questions
Do you have a portrait I'm looking for?
As we’ve just opened, we’re still adding art prints to the shop - all portraits from the Animal Century Art Collection will be available as art prints. If you can't find a certain portrait, then it might have not be added to the shop yet or there is no such portrait in the collection. Please review the list of dog breeds painted for the Animal Century art collection so far.
Do you also make other products?
Making more products and finding more wonderful collaboration partners is in our plans! Stay tuned to be the first to know as new products drop.
Shipping and Delivery
We ship worldwide and offer the standard shipping with Deutsche Post (German postal service) for a flat rate of 7 Euro. We want to ensure secure delivery and ship our art prints in special packages that provide extra safety. We ship orders within 2-10 days after you’ve made your purchase. Delivery time is usually 3-14 days once your order is shipped. Depending on the destination country, delivery could take up to 4-6 weeks.
How do I pay?
Our website is online thanks to the great platform called Wix. It allows us to offer you various payment options, all secure and easy:
Online Bank Transfer (Klarna)
If you have more questions regarding payments, just contact us at email@example.com
How do I track my package?
After your package has been shipped, you will receive an email with a tracking code. With this code, you can track your package online.
Interested in selling prints portraits from the Animal Century Art Collection in your shop?
My question is not answered.
If you have any question that is not listed above, you’re welcome to contact us at firstname.lastname@example.org or write a letter to Palace using this contact form.