Frequently asked questions

Art Prints

About our Art Prints


We think that everybody should have their own Royal Gallery! We really want to share the beauty of the Animal Century art collection with the world. That’s why we’ve been making art prints for about 10 years now. We make limited editions, meaning that there are only a few copies of each print out there. When a print is out of stock, we make a new edition. Each edition is printed on a high quality paper and we pay great attention to colors, as well as how detailed and close to the original a print is. Produced locally with partners, prints are shipped from and made in the Bavarian Forest, Germany.




Do you have a portrait I'm looking for?


As we’ve just opened, we’re still adding art prints to the shop - all portraits from the Animal Century Art Collection will be available as art prints. If you a looking for a portrait of a certain dog breed, please use the search option placed at the top of the shop. If you can't find a certain portrait, then it might have not be added to the shop yet or there is no such portrait in the collection. Please review the list of dog breeds painted for the Animal Century art collection so far.




Where can I read more about a certain portrait?


Of course there is a story behind each portrait, and we’re happy to share it with you - please allow us some time for adding descriptions and background information, we’re constantly working hard on making our website and online shop more and more interesting and exciting!




Do you make prints in other sizes?


Until now we’ve mostly done art prints of the standard A3 size, measuring 297 x 420 mm (11.7 x 16.5 inches). This size is close to that of the original portraits. We are going to make more sizes available in the near future.




Do you also make other products?


We’re happy to collaborate with Artecy Cross Stitch from Australia on creating gorgeous cross stitch patterns. Find out more about our collaboration here. Making more products and finding more wonderful collaboration partners is in our plans! Stay tuned to be the first to know as new products drop.





Shop Help

How do I pay?


Our website is online thanks to the great platform called Wix. It allows us to offer you various payment options, all secure and easy:

  • Credit/Debit Card
  • Giropay
  • Online Bank Transfer (Klarna)
  • PayPal
If you have more questions regarding payments, just contact us at animalcentury@pishvanova.com




Can I see prices in my currency?


Due to a technical issue we can’t show prices in other currencies rather that euro right now. We’re working on this issue.




Shipping and Delivery


We ship worldwide and offer the standard shipping with Deutsche Post (German postal service) for a flat rate of 7 Euro. We want to ensure secure delivery and ship our art prints in special packages that provide extra safety. We ship orders within 2-10 days after you’ve made your purchase. Delivery time is usually 3-14 days once your order is shipped. Depending on the destination country, delivery could take up to 4-6 weeks.




How do I track my package?


After your package has been shipped, you will receive an email with a tracking code. With this code, you can track your package online.




Can I return or exchange an art print?


Of course. Shall you want to return or exchange an art print or have any other questions, please contact us at animalcentury@pishvanova.com We will refund the price you paid for products, but can’t refund the shipping costs.





Other Questions

Wholesale


Interested in selling prints from the Royal Gallery of Animal Century in your shop? Please send an e-mail to animalcentury@pishvanova.com and we will share wholesale information with you!




My question is not answered.


If you have any question that is not listed above, you’re welcome to contact us at animalcentury@pishvanova.com or write a letter to Palace using this contact form.