Frequently asked questions

Do you have a portrait I'm looking for?

There are over 300 portraits in the collection, and all of them will be available to purchase as art prints from our online shop - we add new art prints on a regular basis, stay tuned! If you can't find a certain portrait, then it might have not be added to the shop yet or there is no such portrait in the collection. Please review the list of dog breeds painted for the Animal Century art collection so far.

Do you also make other products?

 

Making more products and finding more wonderful collaboration partners is in our plans! Stay tuned to be the first to know as new products drop.

 

Shipping and Delivery

We ship worldwide and offer the standard shipping with Deutsche Post (German postal service) for a flat rate of 7 Euro. We want to ensure secure delivery and ship our art prints in special packages that provide extra safety. We ship orders within 2-10 days after you’ve made your purchase. Delivery time is usually 3-14 days once your order is shipped. Depending on the destination country, delivery could take up to 4-6 weeks.

How do I pay?

Our website is online thanks to the great platform called Wix. It allows us to offer you various payment options, all secure and easy:
 

  • Credit/Debit Card

  • Giropay

  • Online Bank Transfer (Klarna)

  • PayPal
     

If you have more questions regarding payments, just contact us at animalcentury@pishvanova.com

How do I track my package?

After your package has been shipped, you will receive an email with a tracking code. With this code, you can track your package online.

 

Wholesale

Interested in selling prints portraits from the Animal Century Art Collection in your shop?

Please send an e-mail to animalcentury@pishvanova.com and we will share wholesale information with you! You can also find more information for stockists here.

My question is not answered.

If you have any question that is not listed above, you’re welcome to contact us at animalcentury@pishvanova.com or write a letter to Palace using this contact form.